Falcon Appliance Repair (we, us, our) respects the privacy of our users (user or you) and has developed this Privacy Policy to demonstrate our commitment to protecting your privacy. This Privacy Policy describes how we collect, use, and share information when you visit our website or contact us through phone or a service request form.

By using our website or contacting us, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not use our website or services.

Information We Collect

We collect personal information that you voluntarily provide to us when you contact us or submit a service request form via our website. This information includes, but is not limited to, your name, phone number, email address, and any other details you provide in the request form or during your communication with us.

We may also collect non-personal information, which includes information about your device, browsing actions, and usage patterns. We use cookies and web beacons to gather this data. Cookies are small data files placed on your device, while web beacons are small graphic images embedded in our web pages.

How We Use Your Information

We use the information we collect from you for the purpose of providing and enhancing our services. Specifically, we may use your personal information to respond to your requests, schedule service appointments, and communicate with you regarding our services.

We may use non-personal information to improve the functionality and user experience of our website. This may include analyzing user behavior and trends to enhance our services and marketing efforts.

Information Sharing

We do not sell, rent, or lease your personal information to third parties. We may share your information with our trusted partners as necessary to fulfill service requests and operational needs. These partners are bound by confidentiality agreements and are only authorized to use the information for the purpose of assisting us in providing our services.

User Agreements

By contacting us or submitting a service request, you agree to allow Falcon Appliance Repair and our partners to contact you via phone, email, or text for service-related purposes. You also acknowledge that your information may be shared with our trusted partners to fulfill operational and service needs.

Users further agree to waive their right to sue or take any legal action beyond direct negotiation for disputes related to the website or our services. Any claims arising from such disputes are limited to a maximum compensation of $100. You also agree to bear your own legal fees and expenses in the event of a dispute.

Security

We take reasonable precautions to protect the information we collect from you. However, no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of your data.

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting. Your continued use of the website or our services after changes are posted will be deemed as acceptance of those changes.

Opt-Out

If you wish to opt-out of any communications from us or have any questions regarding this Privacy Policy, please contact us at (619) 367-7613.